subscription doesnt show on the app

Beantwortet

Permanently deleted user

• 4. März 2021 21:42

My subscription doesn't show on the app and i cant contact support , it says register but when i try it says my email is already in use , I've tried a password reset but i still cant sign into the app on windows 10 even though i paid for a year subscription 

Ja 0 Nein

• 

  pascha45

  • 5. März 2021 11:39

  Hello

  Without further information it is difficult to say something about your request.

  • Which OS is installed on your system (exact version with current updates)?

  • Which VPN are you using (standalone or bundled)?

  • Where did you purchase the license? (in the Avira online shop)?

  • Did you log in with the email address you used to purchase the license?

  • Did you use the password from the registration when logging in?

  If your licence is not displayed in  https://my.avira.com/en/dashboard/home   at https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  then something has not gone correctly with your registration.

  We have no access to your customer account from here. Please check your details. If you paid with PayPal, please check your e-mail addresses.

  If something is still unclear, please let us know, we are happy to help.

  Best regards

  Ja 0 Nein
• 

  glenn coutts

  • 5. März 2021 20:59

  Hello 

  My laptop has Windows 10 home version 20H2 installed OS build 19042.804 

  I am using Phantom VPN purchased through the Microsoft app store with paypal and the addresses are the same for both 

  yes i can login to my account using a web browser with the same details i registered with but it doesn't show any subscriptions 

  If i try and login to the app it says my account is locked please visit the my account page to unlock it , when i visit the page it lets me login but will not login on the app 

  it now says on the app that ive reached my data limit although it showed unlimited when i first paid the subscription 

   

   

  Ja 0 Nein
• 

  glenn coutts

  • 9. März 2021 20:51

  so now i can log into the app and it lets me sign in and it shows unlimited data , but still doesn't show any active subscriptions on the website

  Ja 0 Nein

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