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7 Kommentare

  • Avatar
    pascha45

    Hello Florian,

    We have not received any further messages about your problem here. It's been 3 days, is it still there?
    It would be helpful if you could give us feedback. Thank you for your information.

    If anything is still unclear, please let us know, and we will be happy to help.

    Best regards

    0
  • Avatar
    Florian Vogler

    Hi, thank you for your response.
    Yes, the problem is still there. Clicking on any of the buttons does nothing. Does it do anything for you?

    0
  • Avatar
    pascha45

    Hello Florian,

    Thank you very much for your feedback.

    Here is another request for the Avira Virus Lab.

    How do I submit suspicious files and URLs to Avira Virus Lab? – Official Avira Support | Knowledgebase & Customer Support | Avira

    Maybe it will work with the instructions.
    We were not aware of your error. We hope it works for you.

    Many greetings

    -1
  • Avatar
    Florian Vogler

    Hi, I opened exactly the link from that page:
    https://www.avira.com/en/analysis/submit?utm_source=CS&utm_medium=KB
    Can you click on any of the buttons to upload a file on that page? I can’t.

    0
  • Avatar
    James Walker

    I have the same problem, nothing happens when I click the "Browse Files" button.  Tried Chrome, Edge, and Firefox.

    0
  • Avatar
    Lukas Huptas

    Hello - Thank you for pointing this issue.

    We've identified an unspecific error which forced that in some cases the upload dialog isn't able to be shown. So, our web dev team is already investigating this behavior and providing an update as soon as possible. Could be just a matter of minutes.

    As soon as this issue is fixed I'll be back here.

    Please note, that the submitting URLs page is working properly and don't have any issues.

    Best,

    Lukas Huptas

    Avira Community Manager

    1
  • Avatar
    Florian Vogler

    Hi Lukas,

    hurray! It works again.

    Thank you for your help.

    0

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