starting Avira Security freezes up

Beantwortet

peter chuprun

• 9. März 2021 02:05

when i start avira security  it freezes up when   says   not responding 

smart scan not responding  Real time protection turns off too.

i have  included a couple pictures.    i have use repair option it work for a while but the problem has return 
 

Ja 0 Nein

• 

  pascha45

  • 9. März 2021 08:59

  Hello Peter,

  Unfortunately, you didn't give any information about your OS, current with all updates? Avira version: Free Security?

  Have you already uninstalled the software and reinstalled it?

  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  Or a manual reinstallation with previous clean-up?

  How do I perform a manual reinstallation of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If the behaviour has not changed after that, please contact us with precise information about your installation and the exact procedure for troubleshooting. Without precise information, it is difficult to give concrete details about your problem. Thank you for your understanding.

  Many greetings

  Ja 0 Nein
• 

  peter chuprun

  • 10. März 2021 02:43

  thanks  for help   pascha45   i using avira  internet  security  paid version 

  windows 10 version 19041.844  is the windows 10 i have.  I will uninstall and reinstall

  Avira program. see what happens  

  Ja 0 Nein
• 

  pascha45

  • 10. März 2021 07:39

  Hallo Peter,

  Thank you very much for your feedback. We would be pleased to receive a further reply after the new installation.

  If there is no change after the new installations, you can contact the support team directly as a customer of the premium products with a valid license:   

  • https://my.avira.com/de/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  From there, further technical checks can be initiated, to which we have no access here. The correspondence can be carried out GDPR-compliant by e-mail.

  If anything is still unclear, please let us know, we will be happy to help.

  Many greetings

  Ja 0 Nein
• 

  peter chuprun

  • 11. März 2021 02:27

  thank you  pasha45    i   have uninstall avira internet security the paid verison  and update my laptop

  to the newest verison of window 10

    Edition Windows 10 Home
  Version 20H2
  Installed on ‎03/‎09/‎21
  OS build 19042.867
  Experience Windows Feature Experience Pack 120.2212.551.0

  i have reinstall  avira internet security paid  and its working really good.

  thank you for help. 

  Ja 0 Nein
• 

  pascha45

  • 11. März 2021 07:30

  Hello Peter,

  SUPER! That makes us happy, thank you very much for your positive feedback.
  Enjoy the subscription. If anything is ever unclear, please let us know, you know the way to us.

  Many greetings

  Ja 0 Nein

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