Avira not working

Beantwortet

Noel Derblich

• 15. März 2021 20:24

Hi there...I'm running Catalina 10.15.7. I noticed that the app has not updated for three months, and now it's not working at all. After restarting my iMAC, I see the closed umbrella icon at the top of my screen, and there's a red dot next to it. The only option it gives me is to "Set Up Avira Security", but then nothing I click on reponds. Please let me know if I need to delete and download again.

Ja 0 Nein

• 

  pascha45

  • 15. März 2021 21:18

  Hello Noel,

  You have not indicated whether the installation of the app has worked so far.
  If there have already been problems with the virus protection for 3 months, the installation should be reconsidered.
  Consider a clean uninstallation of the old installation and then reinstall the current version.
  This should bring you up to date and should work correctly.
  If anything is still unclear, let us know, we will be happy to help.

  Many greetings

  Ja 0 Nein
• 

  Noel Derblich

  • 16. März 2021 12:35

  Hello! Avira has been working fine for years, it just won't update properly anymore. Yesterday was the first time it didn't run properly. Thanks

  Ja 0 Nein
• 

  Alasdair Kelly

  • 30. März 2021 10:13

  Reinstillation and signing in solved my problem.

  Ja 0 Nein
• 

  Permanently deleted user

  • 12. Juni 2021 19:45

  Avira stopped working a while back. will not load up.  Said there was a problem and you where working on it and would get back to me, a month ago.  Will you help me or give me my money back.  Larry

  Ja 0 Nein
• 

  pascha45

  • 13. Juni 2021 07:17

  Hello Larry,

  Unfortunately, we do not have any information about your OS or your Avira license. Therefore, it is not possible to help you here in a public forum. Personal data may neither be questioned nor processed here according to the Data protection GDPR.

  Premium customers with a valid license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us   scroll down to Contact Avira.

  Your installation can be viewed by the support team and investigations can be initiated, which we do not have access to here in the community.

  Unfortunately, we cannot refund you, only the licence holder can do that. This can only be done by email, GDPR-compliant, from the licensee via their customer account. In addition, we do not have access to your customer account and are not authorized to refund a license. Thank you for your understanding.

  Many greetings and have a nice Sunday

  Ja 0 Nein

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