this is real boldness on your side!

Abgeschlossen

eldad keynan

• 20. März 2021 07:50

  A few days ago you have automatically renewed my license

vira Prime (5 devices) [12 months - 1 user] - #265006582

$79.99 USD

1

$79.99 USD

I told you many times in the past that I can't update my Avira as I don't know how to it. I asked for your help even as remote help. You kept replying that there are articles. I know that! I just can't follow! 

A few moments ago you have notified me that my Avira is outdated. You are really BOLD! INSTEAD OF HELPING ME, YOU COLLECT MY PAYMENT AND NOTIFY ME THAT MY AVIRA IS OUTDATED!!!
I would expect a producer to HELP a customer, not to outdate him! Especially after that producer receives payments for "premium" product for at least 3 years now (correct me if I'm wrong). 
I would suggest that you will call me, and together we will arrange for remote help and finish this pathetic affair ASAP. I also expect you to reply to the point, and not to send me - again - papers I cannot use! 
I am a human being, not a paper-reading robot!  

Here's my email address; you need it! xxxxxxxx  xxxxxxx  xxx . I can't believe you wish to lose a customer!!!!

 

Ja 0 Nein

• 

  pascha45

  • 22. März 2021 15:35

  Hello Eldad,

  We have removed your email address for your security.

  We are sorry that you are so disappointed about the licence you purchased, which unfortunately you could not use.

  The community is a publicly accessible forum, personal data may not be questioned or processed here in accordance with the GDPR. We cannot contact you by e-mail from here. Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.

  We have forwarded your contribution to the support team. They have access to your customer account and can contact you by e-mail.
  We apologize for your inconvenience and hope that the support team will find a satisfactory solution for you.

  If anything is still unclear, please let us know, and we will be happy to help.

  Best regards

  Ja 0 Nein
• 

  eldad keynan

  • 30. März 2021 12:09

  Hello Avira. I managed to overcome my fears, so I bought and installed Avira Prime. Here is a copy of the invoice 

  מזהה עסקה xxxxxxxxxxxxxxxxxxx	תאריך העסקה 01:29:38 30/03/2021 GMT-07:00
  בעל עסק Avira Holding GmbH & Co. KG xxxxxxxx@xxxxxxxxx	הנחיות לבעל עסק לא הזנת הנחיות כלשהן.
  מזהה בקשת תשלום מפורטת xxxxxxxxxxx Still some functions do not work. It requires the Avira Pro. To the best of my memory, I bought Avira Pro about 2 years ago but was afraid to install it, as it required turning off the current Avira.  Can you confirm this purchase    Best   Eldad Keynan

   

  Ja 0 Nein
• 

  pascha45

  • 1. April 2021 09:07
  • Bearbeitet

  Hallo Eldad,

  Personal data and ref. numbers removed for your safety. Please never post in the public forum.

  We cannot confirm any personal data, we do not have access to your customer account.
  We are a public forum!

  Kind regards

  Ja 0 Nein
• 

  eldad keynan

  • 1. April 2021 14:45

  so how do you plan to help me get your product that I paid for working? You elaborate all the reasons that you cannot help, but not even one single positive advice. Please send me the installation instructions! The tab "install" shows no instructions. I did install - but most of the Prime product does not work!  

  Ja 0 Nein
• 

  pascha45

  • 8. April 2021 12:27

  Hello Eldad,

  We have connected you to the support team. You have also received an answer from there. It is difficult to talk on the phone, but you have received instructions on how to install the licence you purchased.
  Here are the instructions again:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If you could install the licence, please describe your current problems to the support team.

  Questions about your licence or installation difficulties can only be dealt with by the support team via your customer account by email in accordance with GDPR.
  We do not have access to your device or your customer account here, you can only process this with the support team.
  The support team will certainly be able to help you with your precise and specific questions - or check your installation, which is not possible from here - a publicly accessible forum.
  Thank you for your understanding.

  Many greetings

  Ja 0 Nein

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