Accidentally charged twice
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Dear Avira team,
yesterday I was trying to upgrade my avira system speedup to system speedup PRO, and even though I went through the billing information and all the required steps (or so I thought), also going through the installation process, when I tried to use the newly acquired options, it turned out that I did not acquire them. I only today realized that some info was missing in my initial order, but the e-mail notifying me of it went to my junk inbox, and so I was charged for the Speedup pro without actually getting it. When I realized it, I went through the revised process today and now I got the PRO version, but was, naturally, charged again. Is there a way for me to get a refund for one of these, since it was an honest mistake, and I payed twice for the same product? You will undoubtedly be able to confirm this in your billing records. I have since cancelled one of these two subscriptions.
With kind regards,
Leonard
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Hello Leonard,
The community is a publicly accessible forum, personal data may not be processed here according to the Data Protection Regulation GDPR. Questions regarding your licence or Avira payment processing can only be processed by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.
Premium customers with a valid licence can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down ⇒ Contact Avira
Based on your contract documents available there, a satisfactory solution will certainly be found for you.
If anything is still unclear, please let us know, and we will be happy to help.Many greetings and have a nice weekend
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Dear Avira team,
The same happened to me because I saw my bank account today. As I have troubles working out all the info on your web I prefer to speak to you over phone (or by mail but find it even difficult to find your email).
Could you please tell me what I should do so I can at least cancel one subscription?
Kind regards,
Elly Madden
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Just sent an email as I saw the link above in your answer to Leonard.
Thank you Team and Leonard
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I have a $103.95 charge to my account from Avira on
on the 19th of September, 2021. But five days ago I purchased the same product for $80.95, the transaction number:
Please refund me the $103.95 as quickly as possible, as I am working on a budget during lockdown. Thank you.
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