Incredibly slow start up.

Beantwortet

Nicholas Tinker

• 5. April 2021 11:52

How do I resolve the problem of Avira on demand file scanner consuming high ram & cpu for HOURS before I can use my machine?  Every morning when I start my W10 device it takes hours before it will allow me to use any programmes.

Ja 0 Nein

• 

  pascha45

  • 5. April 2021 14:20

  Hello Nicholas,

  Since you have to wait hours every morning for the correct setting of the device, we would recommend you to have your device checked. This will certainly require technical information and queries.
  Premium customers with a valid license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  The support team may initiate checks that we do not have access to here. In addition, correspondence with the support team can be done via email in accordance with the GDPR. Maybe the technicians at support will find a solution to shorten the waiting time? Thank you for your understanding.

  We hope that there is a solution for you not to have to wait for hours in the morning to use the computer.

  Many greetings and have a nice day.

  Ja 0 Nein
• 

  Nicholas Tinker

  • 6. April 2021 08:31

  I think I might have solved the problem myself by setting the scans to low priority.  This now allows other programmes to load and the machine to be used normally.  Seems an obvious solution but not an easy to find setting with so many different routes to take.  Might be a good idea to make this facility more prominent in the set up or routine maintenance.

  Ja 0 Nein
• 

  pascha45

  • 6. April 2021 11:38

  Hello Nicholas,

  We are happy about your positive feedback, thank you very much.
  We are glad that you have found a way to work faster with your programs.
  Your suggestion will be forwarded to the appropriate department. It is quite possible that your experience will be an important help for other users.

  Thank you for your contribution, your experience can be very helpful for other users, a good suggestion to make this problem available to others with your solution.
  Thank you for your helpful information and your attention.

  Many greetings

  Ja 0 Nein

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