My Avira Prime is no longer functioning since upgrading my win 10 home to version 20H2.

Beantwortet

Joseph Audesey

• 18. April 2021 17:32

I've tried a new install, which worked for a few days before an update caused the program to malfunction. No scan function is possible nor is the deep clean functional. Got any ideas?

Ja 0 Nein

• 

  pascha45

  • 19. April 2021 08:18

  Hello Joseph,

  We are sorry for your inconvenience with your licence and the increased workload associated with it.
  Did you perform a manual reinstallation according to the following instructions?

  How do I perform a manual reinstallation of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If the installation is not correct after this reinstallation, you can contact the support team as a Premium customer.

  From there, investigations of your installation can be initiated, which we do not have access to here in the community. The exchange of questions and instructions would take place via email in accordance with GDPR.
  Only publicly accessible contributions can be posted here in the forum in accordance with the Data Protection GDPR.
  Premium customers with a valid account can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us  scroll down ⇒ Contact Avira

  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings

  Ja 0 Nein
• 

  David Richards

  • 25. Mai 2021 11:41

  When I updated to 20H2 I had no problems with Avira.

  Ja 0 Nein

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