Bali
Just installed Avira and subscribed to iOS Mobile Security Pro and VPN via my iPad. I have a Microsoft Surface as well. and iPhone as well. All 3 devices are showing as connected on my account . However the password set on the Surface is not migrating to the 2 mobile devices. Plus the 2 mobile devices are showing the subscription but the Surface is not. What do I need to do?
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Hello Iqbal,
To help you with your questions, there are a few questions that need to be answered.
Did you purchase the licence in the Apple App Store or in the Avira Online Shop?
Which Avira version - exact description - did you purchase?Do you see your license under: https://my.avira.com/en/dashboard/home
in your Avira customer account and under Subscriptions?
See: https://my.avira.com/en/dashboard/subscriptions/tabs/plans
Please describe your procedure for installing your license. There are sometimes difficulties with the installation from the Apple customer account, so this is the most important question first. Is the purchased license stored in your Avira customer account under Subscriptions and was it installed from there?
We are a publicly accessible forum, personal data may neither be questioned nor processed here according to the GDPR. We also have no access to your customer account.
Premium customers with a valid licence can contact the support team directly:- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down ⇒ Contact Avira
With the answers and precise information we will be happy to try to help you with concrete details. Thank you for your understanding.
Best regards and have a nice Sunday
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I purchased it on the Apple App Store.
iOS Mobile Security and VPN - yearly subscription
Yes, I can see my license on the iPhone and iPad
First I installed the free version on my Surface. Then went to synch iPhone and iPad, but could not do so without purchasing a subscription. I did so and now I cannot get the Surface and Apple devices synched.
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Hello Iqbal,
Unfortunately, you did not answer the question:
Do you see your license under: https://my.avira.com/en/dashboard/home
in your Avira customer account and under Subscriptions?
See: https://my.avira.com/en/dashboard/subscriptions/tabs/plans
Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
Avira only has access to the Avira customer account, unfortunately not to the Apple customer account.Since you purchased your licence in the Apple App Store, the licence should be stored in the Apple customer account. Have you already asked your questions about the installation of your licence via your APPLE customer account?
If anything is still unclear, please let us know, and we will be happy to help.
Best regards
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