5 Devices

David Wade

• 27. April 2021 06:17

Hi I removed an old computer from my five devices that automatically reinstalled but am now not able to use the fifth new device I paid for. Cheers

Ja 0 Nein

• 

  pascha45

  • 27. April 2021 09:21

  Hello David,

  To answer your question, it would be helpful to have additional information.

  • Which OS is installed on your computer?
  • Please describe your installed Avira version.
  • How did you proceed with the installation?
  • Do you get an error message?
  • On which OS should be the 5th license installed?
  • What is in your customer account under Subscriptions ⇒ Devices?

  The community is a publicly accessible forum, personal data may not be processed here according to the Data protection GDPR. Questions about your licence can only be answered by the support team via your customer account by e-mail in accordance with the GDPR.

  Premium customers with a valid licence can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • Or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  With the answers and a precise description we will try to help you with concrete details.
  Thank you for your understanding.

  Many greetings

  Ja 0 Nein

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