Avira stopped working on my MacBook Pro
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Avira has stopped doing scans and other functions on my MacBook Pro. Granted, it's an old computer running OS 10.11.6 El Capitan. An older post (1 yr. ago) said that this was the minimum OS for Avira to operate. That may have changed. The last scan was dated 3-29-2021. I tried downloading the new Avira version, but an error message said that the OS was too outdated. So is my problem an outdated OS, or is there some other issue? Thank you for your time.
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Matthew,
The minimum OS version for Avira is now macOS 10.12 (Sierra). So yes, you would need to upgrade your OS in order to get Avira running again.
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Thanks for the reply. Looks like I'll have to buy a new device as I don't think I can upgrade my OS on this computer. Darn.
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That would be your best bet. On the bright side, upgrading your computer/OS will provide you with Apple's latest vulnerability patches, which will further harden your Mac.
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Not for me; I'll find a different antivirus that will support this macOS.
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Avira is not working on my Macbook Pro 10.12.6 Sierra. What can I do? (A Bot answered my query and said I would get a follow-up, but so far no response.)
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Hello Carol,
You have also contacted support and already created a ticket there.
Unfortunately, we do not have access to your customer account according to the Data Protection GDPR. Questions about your licence or your installation can unfortunately only be answered by the support team via your customer account by e-mail in accordance with the GDPR.
You will receive further information - as announced in the bot - in your ticket from the support team from Monday to Friday. We thank you for your understanding.Many greetings
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