Internet Security Suite cannot activate antivirus software authorization on mac

CHEN LI MING

• 31. Mai 2021 07:15

Hello. I purchased the Internet Security Suite version from a distributor in Taiwan and registered and activated it on the AVIRA official website, but I cannot get the anti-virus software license on MAC

Ja 1 Nein

• 

  pascha45

  • 31. Mai 2021 08:31

  Hello Chen,

  There are special versions of the Avira Security Suite for retailers. Please check whether the OS macOS is clearly stated as compatible in the "System requirements".

  If not, please contact the dealer.

  If the OS macOS is indicated in the system requirements, you can contact Avira Support directly as a Premium customer with a valid license:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us    scroll down to Contact Avira

  Have you tried to install the software on your Mac?
  Do you get an error message?

  You will get help for the installation based on your contract documents. Unfortunately, we do not have access to your customer account, we are a public forum, personal data may not be processed here according to the GDPR. Questions about your license or payment processing can only be answered by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.

  If anything is still unclear, please let us know, and we will be happy to help.

  Best regards

  Ja 0 Nein
• 

  CHEN LI MING

  • 31. Mai 2021 09:16

  I am very sure that my version supports macos, the dealer confirmed, I contacted the official website customer service, but he did not give me a correct answer, my authorization still can not be activated, thank you

  My macOS version is 11.4 big sur

  Ja 0 Nein
• 

  pascha45

  • 31. Mai 2021 10:00

  Hello Chen,

  We have seen that you have also contacted support and have already created a ticket there. From there, your license and your installation can be checked and processed GDPR-compliant by email.

  Unfortunately, we do not have access to your customer account.
  We regret that we can no longer be of assistance. You will receive further information in your ticket from the support team.
  Thank you for your understanding.

  Many greetings

  Ja 0 Nein
• 

  CHEN LI MING

  • 31. Mai 2021 10:22

  Thank you very much

  Ja 0 Nein

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