Strange behavior after Mac Big Sur 11.4 update
Hello, Just updated my paid subscription to Mac Big Sur 11.4. In the top bar, there is a closed Avira umbrella: Your antivirus protection is off. There is an option to "Set up Avira Security. When I click on the set up option, I see the "Let's set up Avira Security first" screen, and click on the "Start setting up" button. This shows my signed in Avira Prime main screen. Here it works as it always has...
Avira has Full Disk Access in Security and Privacy.
Same behavior on a Mac Mini and MacBook Pro. Both just updated to Big Sur 11.4.
Is there a fix for this yet?
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Since updating to Big Sur 11.4, I've had the same problem - folded umbrella icon with a red dot, on the status bar. I can't get rid of it even though I unchecked and rechecked the box - System Preferences/Security & Privacy/Full Disk Access, as a suggested solution. Avira itself seems to scan properly and gives results as normal. Perhaps it's just one of those annoying things that Mac users like myself have learned to put with? However, since I'm paying for a service, I would expect this to be sorted out SOONER RATHER THAN LATER - BIG HINT Apple/Avira!
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Same here. Complete uninstall using App Cleaner & Uninstaller, then latest download and clean Install. No change. System preferences say Firewall is On. Status of Avira says otherwise.
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+1, I also uninstalled Avira antivirus and reinstall it again with full disk access and still having the closed umbrella with red dot. I hope this issue will be fix soon.
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It is over a month now and this issue IS STILL NOT FIXED.
We have not even been given an approximate timeframe for this to be fixed.
Avira are still dragging their heels and being extremely slow in getting this fixed.
Fully paid subscribers to Avira Premium have every right to be angry and resentful over such poor technical service.
Avira should be concerned about keeping Avira Premium subscribers satisfied and happy with their product.
There has been ABSOLUTELY ZERO RESPONSE FROM AVIRA TECHNICAL SUPPORT or any AVIRA representative whom could provide feedback.
EXTREMELY BAD CUSTOMER SERVICE IS INEXCUSABLE.
TECHNICAL ISSUES WITH SECURITY PRODUCTS NEED TO FIXED AS RAPIDLY AS POSSIBLE.
Avira will lose many Avira Premium customers because of these extremely long delays in getting technical issues fixed.
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After loooonnnng hours without sitting down the computer, I can't precise how many, the umbrella opens and everything seems normal..
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Same as Jose F - it's working now. Wish someone could explain if it was Avira or MAC OS. Modern age - just trust providers and be happy software is working. Until it isn't... I'm sure that's what Colonial Pipeline was doing.
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My umbrella is still folded, with a red dot. It makes me sad.
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My umbrella is also still folded, red dot, "Set up Avira Security", even though it's already set up :( I'll wait a few more weeks for them to fix it, if not I'll change antivirus providers
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According to my last post on this subject, it's been 19 days since I reported this incident; the problem has been around a lot longer and no solutions that work, have been offered. I receive regular emails of other comments but it seems that previous little is being achieved either by Avira or Apple. What's happened to customer service? I will be cancelling my subscription with Avira if the problem is not solved by 10 July. I would urge others to offer the same ultimatum to Avira since we've heard nothing from them aside from each others comments of dissatisfaction.
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I agree with Chris Thompson's posting, we should all be protesting to Avira Management.
This should be done in a very strong loud clear voice that very long delays in fixing technical issues with essential security products is simply inexcusable.
The people at Avira need a mass exodus of Avira Prime customers to make them understand that paying customers simply will not put up with such shockingly bad customer service.
Nobody from Avira bothers to post here an keep us updated on this situation.
I am sure that Avira Prime customers have gone through the proper method of lodging formal technical support complaint and received the same total 100% lack of urgency by Avira.
I am wondering if Avira are still supporting the development of their Mac antivirus or if this product is now abandoned.
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It's unbelievable they haven't bothered to respond here. What's the point of these forums?
FYI, I deleted Avira ages ago now.
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I have just noticed that after my latest comment (3 hours ago) that the umbrella on my task bar is fully open so hopefully that means my system is completely protected. I would still like to point out however, that I am not best pleased with Avira customer services and shall continue to make it a point to monitor their activities with close scrutiny, from now on. NOT what I expected from the reputation of the Germans, for efficiency.
You've dropped the ball on this one, Avira.
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Hi,
As I've mentioned before, that happens a few hours after de start of the computer: The only answer that I have from Avira until now, is that if I open the app directly and not from the Umbrella, everything is working as expected and I can confirm it is.
But, for sure, paying customers are very bad served by Avira on this matter. This kind of apps, requires a urgent answer, always no matter what.
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Hi,
I have tried repeatedly opening Avira directly from its App and the result is still the same, I can not ever enable Real-Protection or perform any type of scan.
I have also gone once step further, after very thoroughly removing Avira, I rebooted my Mac went into System Recover and disable the Mac System Integrity via the Terminal and rebooted.
I reinstalled Avira and rebooted my Mac and left it alone for over 24 hours and still no change, Umbrella still closed, can not perform any type of scan and can not activate Real-Time Protection.
Avira is just sitting there doing absolutely NOTHING.
This very long term issue has been going on for a over a month now and other Avira Prime customers report the same fiasco occurs after every mac operating system upgrade.
THIS IS SHOCKINGLY BAD AND INEXCUSABLELY POOR TECHNICAL SUPPORT BY AVIRA.
AVIRA DESERVES TO LOSE ALL OF ITS PAYING AVIRA PRIME CUSTOMERS.
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Finally I canceled the subscription now. I feel sad because I was very satisfied with Avira products for nearly 2 decades. But it seems that the new owner (Norton) is not interested in good support for Avira products.
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Hi,
I was not aware that Norton has acquired Avira, perhaps this explains the total lack of technical support on this issue.
If they have abandoned support for all Avira products this is a deliberate attempt to push us all into subscribing to the Norton Antivirus products via getting rid of some rivals.
If support for Avira Mac antivirus has ended due to the acquisition by Norton then they should do the right thing and make a public declaration that they have no intention on supporting the Avira for Mac antivirus products
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Hi,
It seems that with the upgrade to v1.7.4 the problem disappears. Right?
Regards,
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Hi,
No I don't believe that the upgrade to v1.7.4 has fixed this.
Even after giving full disc access to all THREE Avira components, the umbrella remained closed, I couldn't complete the setup or do any type of scan.
I decided to restart my macOS Big Sur 11.4 in Safe Mode as this disables many things and only basic functions remain.
To my surprise in Safe Mode I was able to open Avira and complete setup, all its functions were operating as normal and the menubar umbrella was open.
I then restarted my mac and Avira was still functioning perfectly and was able to perform full scans and use all functions as normal.
There is something in macOS Big Sur which is interfering with the Avira setup process.
This conflict should have been identified and resolved via a technical fix a long, long time ago.
It is absolutely shameful that a producer of mac security products should allow critical technical issues to be unresolved for well over a month now.
When my Avira prime subscription expires I WILL NOT RENEW.
A mass exodus of paying Avira Prime customers will give Avira a strong warning that extremely long delays in fixing technical issues will not be tolerated under any circumstances.
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