My payment + your charge same day

IVAN ERIC

• 3. Juni 2021 16:53

Hello,

Avira tried to charge my subscription on May 29th, but the bank block it as suspicious. After Bank notice I have payed my self via PayPal, but with in less than an hour Avira did the same, so I'm billed twice same amount. What would be solution: refund or advance for next month? Thank you!

Ja 0 Nein

• 

  pascha45

  • 5. Juni 2021 20:20

  Hello Ivan Eric,

  Please contact the support team with your question, your customer account is stored there.
  We do not have access to your Avira customer account here, in a publicly accessible forum. We are also committed to the strict requirements of the Data Protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with the GDPR.

  Premium customers with a valid licence can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  The support team will certainly find a satisfactory solution for you.
  If something is still unclear, please let us know, and we will be happy to help.

  Many greetings and have a nice weekend

  Ja 0 Nein

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