I didnt receive any verification code on my sms to enter my PWM Account

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Permanently deleted user

• 11. Juni 2021 13:09

I use 2FA on my phone number, so i would have to receive a sms message to login to my account.

I´ve been trying to enter my PWM feature using my  free Avira Account, but I AM NOT RECEIVING ANY MESSAGE. PLEASE SOMEONE HELP ME. My phone number is correct.

obs: sorry for my bad english, i am not a fluent english speaker 

Ja 1 Nein

• 

  pascha45

  • 12. Juni 2021 08:20

  Hello Pedro,

  Here you can find instructions on how to install the 2-phase authentication:
  https://support.apple.com/en-gb/HT204915

  and in this guide:
  https://support.apple.com/en-gb/HT204915#setup

  After a correct installation, the 2-phase authentication should work.

  Many greetings and have a nice weekend

  Ja 0 Nein
• 

  Permanently deleted user

  • 12. Juni 2021 16:49

  but i have a android device not a Apple one :(

  Ja 0 Nein
• 

  pascha45

  • 12. Juni 2021 19:09

  Hello Pedro.

  If the 2FA does not work when you do not receive an SMS, then check your entries for this security setting. We have no access to it here.
  We are a public forum, personal data cannot be processed here according to the Data protection GDPR. Questions about your license or your Avira access data can only be processed by the support team via your customer account in accordance with the GDPR. Thank you for your understanding.

  Premium customers with a valid license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us scroll down to Contact Avira

  Please check your login and your access data, unfortunately we do not have access to your customer account, we cannot see your access data. Only with correct access data all further settings will work and further settings can be made.

  We regret that we are unable to offer you any further assistance with your personal access data.

  Many greetings and a nice weekend

  Ja 0 Nein
• 

  Permanently deleted user

  • 13. Juni 2021 16:51

  Hey Pascha, thanks for your support! This morning i tried to enter to my account and i did it!

  Thanks for the help and have a nice sunday :)

  Ja 0 Nein
• 

  pascha45

  • 13. Juni 2021 18:35

  Hey Pedro,

  You're welcome. We are pleased that it now works for you. At first, I suspected other difficulties, but I was wrong.
  So, it is all the more pleasing that you have managed it.
  Many thanks for your positive feedback.

  If there is ever anything unclear, please let us know, you know the way.

  Many greetings and have a nice Sunday evening.

  Ja 0 Nein

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