How am I able to have Avira security back after the upgrade of PC system

Permanently deleted user

• 14. Juni 2021 05:56

Dear sir/ madam:

I had purchased Avira Prime on 2021/04/29 by the time when my PC system was WIN7.

But right now, I upgrade my system to WIN10; how am I able to have the service which I had paid for back ? 

Here below are the difficulties I encountered so far, please give me a hand: 

Q1:  I had signed in my Avira account; there is no any Avira subscription at all; therefore I don't know what's my license no.

Q2: I cannot find the proper link to illustrate me how to install not to buy Avira Prime because I don't want to pay the same service twice. 

Thanks & best regards!

Cathy

 

Ja 0 Nein

• 

  pascha45

  • 14. Juni 2021 06:56

  Hello Cathy,

  Please log in to your customer account with your access data at
  https://my.avira.com/en/dashboard/home    in your customer account.

  Please ensure to enter the email address with which the license was purchased. Afterwards, the license should be displayed under Subscriptions
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans     and click on "Install" to start this process immediately.

  Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Here you can find instructions for installing the Prime version, also for the other operating systems:

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, and we will be pleased to help.

  Kind regards

  Ja 0 Nein

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