Avira Prime bug showing both old style format and new style format July 1st 2021 over each other with two "2"

Abgeschlossen

Dave Barton

• 3. Juli 2021 14:57

I'm getting a pop-up window asking me to buy what I am already paying for which insinuates I'm using the free version which I'm not as I'm a paid prime subscriber so I'm a bit confused and not trusting wether my antivirus is working properly

Ja 0 Nein

• 

  pascha45

  • 3. Juli 2021 16:55

  Hello Dave,

  Please log in at  https://my.avira.com/en/dashboard/home to your customer account  with the email address you used to purchase the license.
  Please check your email address in your customer account to see if it is already verified.
  After confirming that you are the owner of the email address, your active license will be displayed at https://my.avira.com/en/dashboard/subscriptions/tabs/plans in your customer account

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  Here the Community is a publicly accessible forum, personal data may and can neither be processed nor questioned here according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.

  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings and a nice weekend

  Ja 0 Nein
• 

  Dave Barton

  • 8. Juli 2021 12:59

  The process was agonizingly slow for the uninstall and I resisted being impatient letting the process work through. There were no prompts of note letting me assess the progress of the uninstall (bummer) and the install window was an Avira icon in the taskbar that was separate from the big window showing the download progress which appeared to be stalled as I had to go to downloads and open the file which would not initiate until I discovered the Avira icon in the taskbar that starting the install...  working okay now thanks to supporting instructions

  Ja 0 Nein

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