one device missing on my acount

Beantwortet

Matti Rytky

• 20. Juli 2021 06:51

I only have one device in my account, even though I have installed 2x free Avira av. How do I see another Asus that may have ever been named Anne-PCPs. This has been going on for years. Do I need to uninstall all Avira installations ???? Please help !!

Ja 0 Nein

• 

  pascha45

  • 20. Juli 2021 07:44

  Hello Matti,

  I'm afraid we don't quite understand what you're saying.

  How do I see another Asus that may have ever been named Anne-PCPs.

  Please describe in more detail what you mean by this.

  On how many devices do you have Avira Free installed? Can you see the installation on the respective device on which the software was installed?
  How many devices does your question concern, and please describe exactly the Avira installation, which version (with version number) and downloaded from where? How did you proceed with the installation? Please describe the exact procedure.
  Also, please describe exactly which OS are installed on your devices, the exact version with installation number and whether current updates are installed. Thank you for your understanding.
  With the answers and precise information, we will try to help you with concrete details.

  Many greetings

  Ja 0 Nein

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