not getting what i paid for
Beantwortet
i paid for home security
but when i open the app it STATES AVIRA FREE SECURITY when i scan the computer it tells me i have trackers and once i click CLEAN/ Fix It it then asks me to pay when i have already paid for it . seems abit sketch ive paid what ever amount it was and the program is not doing its job. there is no way to contact support.
any one suffered from this issue also the icon top left of the screeen doc has a red dot over the umbrella telling me to set up the programe
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Hello Lisle,
Unfortunately, you have not informed us where you purchased which license (exact description).
Was the license purchased in the Avira online shop?
Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.Please log in to your customer account https://my.avira.com/en/dashboard/home
at https://my.avira.com/en/dashboard/subscriptions/tabs/plans your license will be displayed and can be installed from there.
seems abit sketch ive paid what ever amount it was and the program is not doing its job. there is no way to contact support.
Premium customers with a correctly registered license can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
If you are still unsure about your license, please contact the support team. We are a publicly accessible forum, personal data may not and cannot be processed here according to the Data protection GDPR. Questions regarding your license or payment processing can only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
Many greetings
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