URGENT Windows 10 64bit.....The umbrella on the task bar is closed.....

Beantwortet

leon munnich

• 8. August 2021 19:34

..... and when l click on it the page says "real time protection is off" and the button to the right of it says "Fix Now" but when l click on it it goes out for a moment and nothing happens..... and below that the Antivirus Pro has a red dot and says "Two services report an Alert", So l press the Quick Scan button and again nothing happens???

Ja 0 Nein

• 

  pascha45

  • 9. August 2021 06:45

  Hello Leon,

  We are sorry for the inconvenience with your installation, we are sorry for the increased workload.

  We recommend a repair installation of your Avira software. Have you already done this?

  Please proceed as follows:

  On your computer, click the Windows button in the taskbar.
  Select Settings.
  Click on Apps.
  Select Avira Security and click Uninstall.
  Click on Repair in your Avira program.
  
  Alternatively, have a look at this step-by-step video guide:

  https://youtu.be/zkOE7CVEr6Y

  Here you can find a guide from the Avira Knowledgebase:

  What should I do if Avira Real-time, Web or Mail protection stops? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If the problem does not change,  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/de/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  We are a publicly accessible forum, checks of the installation can only be initiated by the support team via e-mail in compliance with GDPR , unfortunately we do not have access to your customer account here in the community.

  If something is still unclear, please let us know, we are happy to help.

  Many greetings

  Ja 0 Nein

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