Credit card charged - but my account states I don't have a subscription

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Bharath k

• 9. August 2021 19:27

please help me Credit card charged - but my account states I don't have a subscription

 

reference number: 287XXXXXX

 

Ja 1 Nein

• 

  pascha45

  • 11. August 2021 14:37

  Hello Bharath k,

  First, we have changed your reference number for your security.

  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  Please log in to your customer account with the email address that was used to order the license. The license will then be displayed under Subscriptions:
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  The community is a publicly accessible forum, personal data can neither be processed nor questioned according to the GDPR. Questions regarding your license or payment processing can only be answered by the support team via your customer account by email in accordance with the GDPR.

  Please have a look at the information, maybe you will find a solution.
  FAQ: No valid license in Avira customer account despite purchase/ license renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, and we will be pleased to help.
  
  Many greetings

  Ja 0 Nein
• 

  Permanently deleted user

  • 28. November 2021 00:20

  Reference No. 3xxxxxxx2.... My account has been charged but you are telling me I do not have a subscription.  Joyce Flubacher 610-842-1275, E-Mail-Address removed

  Ja 0 Nein
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  pascha45

  • 18. September 2022 16:24

  Hello Joyce,

  We have removed the personal license data for your security.
  Please never leave your email address in a public forum.  Thank you for your understanding.

  Kind regards

  Ja 0 Nein

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