REIMBURSEMENT
Abgeschlossen
Avira agreed to refund me my money after a purchase made three months ago but I have not got the reimbursement up to now. I am not sure how I can follow up on the issue having no active subscription.
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Hello Hajj,
Unfortunately, we cannot provide any information about a purchase price refund here in the community, a publicly accessible forum. Personal data may not and cannot be questioned or processed here in accordance with the GDPR. Questions about your license or payment processing can unfortunately only be processed by the support team with your access data via e-mail in accordance with GDPR, not with a publicly accessible post in a forum. It is not possible to access customer accounts from the community.
The correspondence regarding the refund should state a way to contact Avira.
We are sorry, but unfortunately, we cannot be of further assistance from here. Thank you for your understanding.Kind regards
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Hello Hajj,
Unfortunately, you replied with a "no-reply" email. This is a notification email that is only used to inform you of a new comment in your post.
It also states:
"You are receiving this notification because you have subscribed to post updates.
Please do not reply to this message. Email replies do not update content in the Help Centre."The "no-reply" emails will be deleted immediately and unfortunately cannot be read in the post.
Please only insert answers or questions here in the fields provided so that your post can be read. Thank you for your understanding.
You had also contacted the support team with the reimbursement before the community request.The community is a publicly accessible forum, personal data can and may neither be questioned nor processed here in accordance with the GDPR. We adhere to the requirements of the GDPR.
If the customer has already contacted Avira support and his question is already being processed, then we assume that his case will also be answered there soon.
Your question is about a reimbursement. Due to an increased volume of e-mail enquiries, delays can occur. Unfortunately, not everything can be answered immediately, especially if reviews have to be used.We will continue to follow your request - your ticket - and if there is a delay, we will contact the support-team and point out your letter here in the community and the urgency to answer it. Thank you for your understanding.
Kind regards
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Hello Hajj,
We assume that you have also seen the answer from the support team to your question.
Your question is now also answered here.Many greetings and a nice weekend
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