Avira keeps deleting programs despite exceptions

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Permanently deleted user

• 23. August 2021 10:21
• Bearbeitet

Well, i'm doing mining on my PC, so i installed Pheonix miner but after trying many times to re-add the miner's program ("PhoenixMiner.exe") into the exception list avira keep putting it into quarantine:I've tried many things, re-installing the program with avira real-time security disabled and then add it to exception list, i even added the folder where its located to the exception list, but anyway avira keeps putting it to quarantine.

Thanks for your answer.

Ja 0 Nein

• 

  pascha45

  • 23. August 2021 11:03

  Hello Hugo,

  Unfortunately, you have not provided us with any important information:

  • Installed OS, (Exact version with version number, current updates).
  • Avira version ( Free, Pro, Prime ... exact description)

  Have you ever looked for "PUA"?

  What are Potentially Unwanted Applications (PUAs)? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Have you already had the programme checked?

  How do I submit suspicious files and URLs to Avira Virus Lab? – Official Avira Support | Knowledgebase & Customer Support | Avira

  With exact information and the result of the check, we will try to help you with your request.

  Many greetings

  Ja 0 Nein
• 

  Permanently deleted user

  • 23. August 2021 13:21
  • Bearbeitet

  Oh sorry, i'm under Windows 10 Pro 21H1 and i'm using the latest version of Free Avira Security.

  I'm not sure to understand what you mean when you say if i already looked for PUA.

  And no, I did not have the program checked by avira.

  Ja 0 Nein
• 

  pascha45

  • 23. August 2021 14:43

  Hello Hugo,

  I'm not sure to understand what you mean when you say if i already looked for PUA.

  "PUA/CoinMiner.Gen"     was specified by you.

  Kind regards

  Ja 0 Nein
• 

  Maxime Vanderstraeten

  • 2. Januar 2022 02:34

  Hello, 

  I'm having the exact same problem with bittorrent.

  Avira keeps putting it under quarantine. Says I don't have permission while I have full control and I'm the only user admin.

  I don't know why or how but I could download it but now still can't execute it, saying I don't have permissions.

  Then Avira loads up and says it has placed it under quarantine.

  I'm under Windows 11 21H2 and up to date.

  I tried everything above, admin permissions etc. Nothing works. It is quite annoying.

  Hope you can help me.

  Thank you

  

  Ja 0 Nein
• 

  pascha45

  • 2. Januar 2022 10:05

  Hello Maxime,

  Unfortunately, you have not provided any information about the Avira version you have installed.

  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  You are writing in a publicly accessible forum, personal data cannot and must not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or the installation can only be answered by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.

  You can have it checked again, if the file is not detected by the Avira Virus Lab, your settings should be checked. Here are the instructions for the virus lab test:

  How do I submit suspicious files and URLs to Avira Virus Lab? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we will be pleased to help.

  Many greetings and best wishes for the new year.

  Ja 0 Nein

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