Unable to complete setup on macOS Catalina 10.15.7

Beantwortet

Wayne

• 1. September 2021 18:15

I am attempting to install and activate Avira.  During the setup I grant full access to Avira as instructed by the set up instructions.  However, the final box remains greyed out and am unable to proceed.

Ja 0 Nein

• 

  pascha45

  • 5. September 2021 08:47

  Hello Wayne,

  We regret the inconvenience to install on macOS 10.15.7.

  There were some instructions for this message:

  https://support.avira.com/hc/en-us/community/posts/4405749516945-Cannot-complete-the-installation-on-macOS-10-15-7

  Solution: To fix it:

  Open Security and Privacy > Privacy > Click "+". 2.

  2. enter "Avira Security Helper.app" in the search

  3. select the app > click Open.

  
  https://support.avira.com/hc/en-us/community/posts/4404397081233-Installation-did-not-complete-on-macOS-10-15-7-Catalina

  Have you already checked according to this information? If there is still a need for clarification, Premium customers with an active license can contact the support team directly and have the installation checked there:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down to  Contact Avira

  If anything is still unclear, please let us know, and we will be happy to help.

  Kind regards

  Ja 0 Nein

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