the purchase didn't pass although the Paypal withdraw from my Visa

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Permanently deleted user

• 2. September 2021 00:40

the purchase didn't pass although the Paypal withdraw from my Visa and give me massage 

"

• Sorry, we weren't able to authorize your card. Please choose another way to pay."

very wired for me

please solve for me that is my first time i buy somthing from avira

thanks

Ja 0 Nein

• 

  pascha45

  • 2. September 2021 06:25

  Hello,

  Unfortunately, you have problems ordering the license, we regret that.

  We don't understand your request,  the problems are clearly described,  we don't know your order/payment process. We have neither access to your Avira customer account nor to your bank details.
  Since you are told the following, it is actually understandable that something is wrong with the payment process, that your card is not authorized

  "Sorry, we weren't able to authorize your card. Please choose another way to pay."

  Please check your bank account credentials, it's not possible for us to do that. Unfortunately, we do not have the authorization to do so.
  Here the community is a publicly accessible forum, personal data can neither be questioned nor processed here according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR.
  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • Or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  
  We regret that we are unable to assist you with your request.
  If anything is still unclear, please let us know, and we will be pleased to help.

  Best regards

  Ja 0 Nein

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