I got the install message on my iPhone, but I was aske

Beantwortet

FHA VAN OERS

• 11. September 2021 12:15

I got the install message on my iPhone, but I was asked to buy Prime. I I had switched to the Prime family, for just about the same price. I was even asked to buy Pro.

Same answer on my wife's iPhone.

Couldn't install Prime on my wife's MacBook.

Installment of Avira on my wife's iPad is OK, as are the two installments of Avira on my Microsoft devices.

F.H.A. van Oers

Bexxxxxxxxxx

55xx xx xxxxxx, The Netherlands

Ja 0 Nein

• 

  pascha45

  • 11. September 2021 13:05
  • Bearbeitet

  Hello F.H.A. van Oers,

  We have removed your personal data for your safety, the community is a publicly accessible forum.

  Unfortunately, you are writing here in the community, a publicly accessible forum. Personal data may neither be questioned nor processed here in accordance with the GDPR.
  Questions about your license or payment processing can only be handled by the support team via your customer account by e-mail in accordance with the GDPR. We do not have access to your customer account.

  Premium customers with a valid license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us scroll down to Contact Avira

  You have already been in contact with the support team, your licenses and contract documents can be viewed there. The support team will certainly find a satisfactory solution for you based on the documents available there.
  Thank you for your understanding.

  If there is anything unclear about these details, please let us know, and we will be pleased to help.

  Many greetings and have a nice weekend

  Ja 0 Nein

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