Prime VPN for Android is NOT working

Beantwortet

Lance W.

• 19. September 2021 16:33
• Bearbeitet

I paid $39.99 for a year of Prime and the VPN will not connect. I've done ALL of the steps as far as uninstalling and re-installing, to no avail. I'm going to contact the BBB for my money back, Scammers.

Ja 0 Nein

• 

  pascha45

  • 19. September 2021 18:13
  • Bearbeitet

  Hello Lance W.,

  Your annoyance is understandable.
  Unfortunately, we can't say anything without precise information about the installation. We are a publicly accessible forum, personal data cannot and must not be processed here according to the GDPR.
  We do not have access to or information about your account, the exact version of the license, your OS nor your installation. With the support team, the exchange of your installation can be done GDPR-compliant via email.

  Premium customers with a valid license can contact the support team directly:

  https://my.avira.com/en/dashboard/support/tabs/support

  or
  https://support.avira.com/hc/en-us scroll down to Contact Avira

  Maybe after checking the installation, you can use the connection VPN.
  If something is still unclear, please let us know, we are happy to help.

  Many greetings and a nice Sunday evening

  Ja 0 Nein

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