My pro license redeemed on my phone
Beantwortet
I bought a pro license for 1 year and i sent the activation code to my phones email, but when i looked for the code it said "We have used this email and created an account with the license." but i wanted it for my pc which is where I purchased it.
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Hello Luca,
It is unfortunate that you are having difficulties with the installation of your license.
With the information provided to us, it is not possible for us to understand your inconvenience or to help you solve it.- Which Avira license did you purchase (version with exact details)?
- Where did you buy the license (Avira online shop or in a shop)?
- Which OS is installed on your computer? (and mobile phone)
- Where should the license be installed? PC or mobile phone?
- Have you received an activation code?
Every subscription purchased in the Avira online shop is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address.
When purchasing, it is actually specified for which OS the license is to be ordered. Accordingly, the license can be ordered.
Unfortunately, we do not understand your information - activation code?The community is a publicly accessible forum, personal data can and may neither be questioned nor processed here according to the Data Protection GDPR.
Questions regarding your license or payment processing can only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
With the answers and precise information, we will try to help you with concrete details.Many greetings
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