No valid license despite purchase

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Permanently deleted user

• 24. September 2021 08:22

Hi!

I saw that there was a previos post about this, but the link doesnt work.

How come I cant see any existing licenses, but the 70+ Euros is drawn every year? I thought the renewal thing was to make it smooth for us users.

It becomes silly when you cant contact customer service about this, since I "dont have a paid-for avira" 

Ive also tried to click the renewal link from the email, but is says "Site not found"

 

Best regards, Fredrik

Ja 0 Nein

• 

  pascha45

  • 24. September 2021 09:32
  • Bearbeitet

  Hello Fredrik,

  Please log in to your Avira customer account at https://my.avira.com/en/dashboard/home 

  Important: Please log in to your customer account with the email address that was used to order the license, especially if you have two email addresses in your Avira customer account.
  Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  Select the email address used when ordering to view your license in your customer account at
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans.

   

  With the correct registration, you can then also contact the customer service - with a "valid paid Avira".

  Premium customers with an active license, i.e. with correct registration, can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  The community here is a publicly accessible forum, personal data cannot and must not be questioned or processed here according to the General Data Protection Regulation. Questions regarding your license or payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.

  Only with correct access data can the operating options be opened and everything can be viewed and checked.
  If anything is still unclear, please let us know, and we will be pleased to help.

  Best regards

  Ja 0 Nein

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