I bought Prime - Avira account doesn't acknowlede

Abgeschlossen

Permanently deleted user

• 7. Oktober 2021 22:44

Hello,


I bought the AVIRA Prime a couple of days ago and installed it on my media laptop and my smartphone. Now I wanted to install it on my work laptop and the account looks like I never bought Prime. An official statement of Avira said that you just have to restart the computer three days ago, but that doesn't work.
Please help.

Regards,

Björn Klaus

Ja 0 Nein

• 

  pascha45

  • 8. Oktober 2021 05:47

  Hello Björn,

  Unfortunately, you only told us "work laptop", it would be helpful for us to know the operating system (exactly with the version number and the current updates). We do not have access to your customer account or your installation here in this public forum.

  You have 2 e-mail addresses in your Avira customer account, please ensure you have the correct access data for your purchased license.

  Your message is not understandable.

  An official statement of Avira said that you just have to restart the computer three days ago, but that doesn't work.

  Please describe your installation procedure in detail.

  Did you follow the instructions below?

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  With the informative answers and precise information, we will try to give you concrete details. Thank you for your understanding.

  Many greetings

  Ja 0 Nein

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.