USB device connection

Abgeschlossen

Permanently deleted user

• 10. Oktober 2021 13:24

Each time I start my computer my USB external Hard drives are not intergratet in the system route. 

Therefor I cannot approche them.

I have to dis connect the drives and connect them again. After doing this they are visible and approachable again.

I have to do that each time again.

The drives are listed in the Avira allowed list of the device protection feature of Avira Internet security.

I have reported the problem with Avira support but the do not deal with the matter.

Also the system collector support did send does not run. It stays at 0%.

Also this has been reported to Avira support, but they do not answer the issue. 

They do not mind my problems with their software and deny support.

Ja 0 Nein

• 

  pascha45

  • 10. Oktober 2021 15:15

  Hello Jos,

  Your annoyance is understandable, your increased workload is regrettable.

  See your description:

  I have reported the problem with Avira support but the do not deal with the matter.

  Also this has been reported to Avira support, but they do not answer the issue.

  You have a lot of correspondence with support about your problem, checks have been initiated and questions answered. Your problem is being taken care of, and a refusal of support is hard to detect.
  In addition, you can be sure that everyone at the support Team is happy about a functioning software. If there is a problem somewhere - everyone tries to offer a functioning programme as quickly as possible.

  Here the community is a publicly accessible forum, personal data may neither be questioned nor processed here in accordance with the Data Protection GDPR. Checks can only be carried out by support via email in accordance with the GDPR. Unfortunately, we have no access to your customer account here, not even to your installation.
  In addition, only posts can be inserted in the forum, correspondence by e-mail is not possible here, as it is required GDPR-compliant by e-mail.

  You are dissatisfied, that is understandable, but unfortunately, we cannot be of any further help here in the community. The cause of your problem can only be searched for, found and corrected by the support team. Thank you for your understanding.

  Many greetings and have a nice Sunday

  Ja 0 Nein
• 

  Permanently deleted user

  • 10. Oktober 2021 22:30

  Well I hope that support wil engage the matter then

  Ja 0 Nein

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