Refund: Payment without my permission 2

Permanently deleted user

• 14. Oktober 2021 11:27

here's the situation:

1. I found that the payment was automatically made without my permission, therefore I apply for the refund;

2. But I accidentally cancelled my previous account with the same EMail address of the present account, without downloading the avira software and using the purchased service, and found that the provided procedure from the Support doesn't work at all;

3. I don't need the purchased product, and need the EMail address where I can contact for the purpose of refund;

4. If you cannot give me an effective contact, can you ask relevant department to contact me?

Ja 0 Nein

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  Permanently deleted user

  • 14. Oktober 2021 11:30

  just stop coppying the same information for me! it just doe not work! because I cannot find the email connection for the refund! the webpage is outdated and information is deceptive!

  extremely disappointing!

  Ja 0 Nein
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  Permanently deleted user

  • 14. Oktober 2021 11:31

  this link: https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-request-a-refund-for-my-Avira-order-

  DOES NOT WORK! 

  UNDERSTAND?

  Ja 0 Nein
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  Permanently deleted user

  • 14. Oktober 2021 11:34

  the procedure has been changed, when i click "FOR HOME", there's no "Email support" popping out！

  Ja 0 Nein
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  Permanently deleted user

  • 14. Oktober 2021 11:37

  here what popped out after clicking the "FOR HOME"--> "contact us here"

  Ja 0 Nein
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  Permanently deleted user

  • 14. Oktober 2021 11:42

  just give me the email which i can contact for the purpose of refund!!!!!!

  Ja 0 Nein

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