2FA new phone number

Beantwortet

Matthew Hobbs

• 14. Oktober 2021 17:05

Hi I've got a new phone number and am unable to access my main account due to being unable to acknowledge the 2FA.
I've created a temporary account to post this support message, how do I go about getting the 2FA updated on my main account to my new number?

Ja 0 Nein

• 

  pascha45

  • 15. Oktober 2021 07:28

  Hello Matthew,

  With the 2FA setting, the phone number for confirmation should always be kept correctly up-to-date. After a changeover, a subsequent update is not possible for you.

  To be able to check your settings, we need your declaration of consent to create a ticket for your request. Afterwards, the support team will contact you by e-mail so that the required data can be exchanged by e-mail in compliance with the GDPR. Thank you for your understanding.
  We are waiting for your feedback.

  Many greetings

  Ja 0 Nein
• 

  Matthew Hobbs

  • 15. Oktober 2021 07:53

  please consider this my declaration of consent.

  Ja 0 Nein
• 

  pascha45

  • 15. Oktober 2021 08:53

  Hello Matthew,

  Thank you for your feedback.

  We have forwarded your contribution to the support team. They will contact you by e-mail in the next few days.
  Due to an increased volume of email requests, there may be delays. Thank you for your understanding.

  Best regards

  Ja 0 Nein

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