Unexpected problems after installing your Avira product

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Permanently deleted user

• 18. Oktober 2021 06:56

Dear madam, sir,

 

About the above mentioned delivery (dated June 2021) I have got a few questions.

 

1.) What exactly have I purchased with respect to Reference #280xxxxxx?

 

2.) Upon installing your product on both my Notebooks, Avira came up with an unexpected problem of which your team apparently has been notified.

Could you please give me an idea of when this unexpected problem will be dealt with by your technical support team?

 

3.) Does this purchased product also work on my two tablets and phones?

 

For your information: I have got 2 tablets, 2 notebooks and 2 mobile phones:

Tablets: (Operating system Android): Lenovo (Android version 10) and Samsung (Android version 11),

Notebooks: (Operating system Microsoft Windows 10): Medion and HP Pavillion (Windows 10 version 20H2)

Phones: (Operating system Windows 10 Mobile): Microsoft Lumia and (Operating system Android Go) Siemens Gigaset.

 

I trust the above listed problem will be tackled in due course.

Thank you in advance,

Harry van Dongen

Ja 0 Nein

• 

  pascha45

  • 25. Oktober 2021 08:43

  Hello Harry,

  The reference number has been removed for your safety.

  It is unfortunate that there are so many questions for your licences.

  You are writing here in a publicly accessible forum.
  Personal data cannot and must not be questioned or processed here according to the Data protection GDPR. Unfortunately, questions about your licence or your registered devices can only be dealt with by the support team via your customer account by e-mail in accordance with the GDPR. We have neither access to your licences nor to your installations of the various operating systems.
  Premium customers with a valid licence can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  Because of your contract documents there, to which we do not have access here, you will certainly receive satisfactory answers from them.
  Thank you for your understanding.

  Best regards

  Ja 0 Nein

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