Doesn't show my Passwords and Notes on any desktop browser

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Permanently deleted user

• 19. Oktober 2021 08:46

Hello, today I logged in to my password manager from Chrome Desktop on Windows 10 (20H2) and it says "Preparing your passwords" and takes forever. However, it's working fine in my Android app and it also shows password from my mobile browsers when I log in to: https://passwords.avira.com. However, if I try it from Desktop PC, it doesn't work on any web browser such as Edge, Chrome, Opera, Firefox. I know, Firefox has a plugin issue. But why is it not working on other browsers?

Ja 0 Nein

• 

  pascha45

  • 25. Oktober 2021 09:08

  Hello Herok,

  Unfortunately, we do not have access to your customer account and your installation, the community is a publicly accessible forum.

  However, to get additional information about this behaviour, it would be important to take a look at your installation. You have not given any information about the Avira version you have installed.
  Premium customers with a valid license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support 
  or
  https://support.avira.com/hc/en-us scroll down to Contact Avira

  Your installation can be checked based on your contract documents, which we do not have access to here.

  Best regards

  Ja 0 Nein
• 

  Jonathon Antonio

  • 9. Dezember 2021 19:51

  Doesn't show my Passwords and Notes on any desktop browser:

  I have also the same problem, please help me 

  Ja 0 Nein
• 

  Erasmus Odametey

  • 21. April 2022 07:13

  Same here.

  Ja 0 Nein

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