subscription deleted past due date

Abgeschlossen

Joanna Dema

• 27. Oktober 2021 20:23

Hello everyone! I hope you can help me. Please, read it carefully, because it's quite complicated.

I applied for the free month trial in August, but I accidentally forgot to unsubscribe before the due date in September. I didn't have enough money on the card I used for payements, so I received some alert emails from Avira.

I panicked, because I didn't want to go on with the subscription, I unsubscribed, unsuccessfully, and then deleted my Avira account, but still I received a couple of alert emails.

I have never put money on the prepaid card I was using. I also registered again with the same email address I was using before this mess lol. It's been almost two months and I haven't received any more emails about the payement. 

I just wonder if I can recharge my card without any worries. Thank you for your time!

Ja 0 Nein

• 

  pascha45

  • 28. Oktober 2021 06:18

  Hello Joanna,

  An order should always be cancelled or not renewed, deleting the account or the installation does not normally end a subscription.
  We can't say anything about whether you can recharge your card, there are contracts for the use of this card, we don't have them.
  We are a publicly accessible forum, an account on your ordered licence is no longer accessible. In addition, we cannot and are not allowed to question or process personal data here in accordance with the Data Protection GDPR. You can only do this via your customer account, which you have deleted.

  We have no access to your customer account or the deleted licence.
  We regret that we cannot give you any further information from here.

  Many greetings

  Ja 0 Nein

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