Abonnement non actif
Abgeschlossen
I formatted my computer to install W10 without stopping my Avira subscription, a renewal amount was taken from me but it is not active on my computer.
Ref invoice 245xxxxxx from 10/27/2020 thank you and new direct debit on october 2021 of € 37.95.
Please activated my Avira account
Thank you
Regards
-
Hello Christiane,
Please do not post personal information in a public forum. They have been removed for your safety.
Every subscription purchased in the Avira online shop is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address. Unfortunately, we cannot activate anything in your subscription.
Please log in to your customer account with the e-mail address you used to order the licence. This is essential, you have 2 e-mail addresses stored in your Avira customer account.
We are a publicly accessible forum, personal data can and may neither be questioned nor processed here according to the Data protection GDPR.
Questions regarding your licence or payment processing can unfortunately only be processed by the support team via your customer account by email in accordance with the GDPR.Premium customers with a valid licence can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
Here are the instructions for transferring the licence to a new device.
If anything is still unclear, please let us know, and we will be pleased to help.
Many greetings
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