Licence key

Abgeschlossen

Fred Zhang

• 4. November 2021 12:13

I did not receive my licence key after almost a week. Does Avira has a email address that I could write to?

Ja 0 Nein

• 

  pascha45

  • 4. November 2021 14:01

  Hello Fred,

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address. Thus, activation code is not required, it is no longer used. Your license is already activated under the e-mail address of your order.

  Please log in to your customer account with the e-mail address you used to order the license. With the e-mail address of your order and the password you have chosen, your license will be displayed under Subscriptions.

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans    and can be installed directly from there, see also the illustrated instructions:

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license can contact the support team directly, by email or by phone:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us  scroll down to Contact Avira

  If anything is still unclear, please let us know, and we will be pleased to help.

  Kind regards

  Ja 0 Nein
• 

  Fred Zhang

  • 4. November 2021 14:24

  Thanks for your quick turnaround. It shows "No active subscriptions". My reference number: 301xxxxxx. Please help look into it. Thanks again!

  Best,

  Fred

  Ja 0 Nein
• 

  pascha45

  • 4. November 2021 15:13
  • Bearbeitet

  Hello Fred,

  We have removed the reference number for your security.

  If the licence does not show up in your account, check the email address you used to order the licence. There it will be activated directly when you order it.

  Only with the e-mail address used for the order the licence will be displayed in your customer account.

  The community is a publicly accessible forum, personal data may and can neither be questioned nor processed here according to the GDPR. Unfortunately, questions about your license or payment processing can only be handled by the support team via your customer account by e-mail in accordance with the GDPR.
  
  We cannot check your reference number. Unfortunately, we do not have access to your customer account.

  Thank you for your understanding.

  Kind regards

  Ja 0 Nein
• 

  Fred Zhang

  • 4. November 2021 15:42

  Hi 

  I only received an email with that reference and the info below:

  There will be a slight delay in the delivery of your license key. We are in the process of correcting this technical issue which may include waiting for information from the software publisher. This should be resolved within 1-2 workdays, although it is generally much faster. We will contact you via email as soon as further information is available. We apologize for any inconvenience.

  Yes, I logged into my account and clicked on the support button in the hope that it will give me an email address that I could write to. But no. It always directs me to the page：https://support.avira.com/hc/en-us?source=connect.

  Now back to the beginning of the thread, could you give me the email address that I could write to?

  Ja 0 Nein

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