I may have sent you the wrong email address when I purchased my monthly subscription.

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Permanently deleted user

• 4. November 2021 14:22

I also entered my credit card number to subscribe, and I want to prevent Prime from not working and just paying for it.

Ja 0 Nein

• 

  pascha45

  • 4. November 2021 15:55

  Hello 板山 涼太,

  Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  If you know the email address you used to order the license, log in to your Avira account with this email address and a password of your choice. The license will then be displayed under Subscriptions at
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  and can be installed from there.
  If you want to change the email address again, contact the support team as a premium customer, from there your email address can be changed with the activated license.
  This should be initiated by the support so that your license is preserved.
  If something is still unclear, please let us know, we are pleased to help.

  Many greetings

  Ja 0 Nein
• 

  Permanently deleted user

  • 4. November 2021 16:08

  Hello pascha45,

  Thank you for your reply.
  Am I correct in understanding that no payment will be made if the activation is not done with the wrong email address entered at the time of purchase?

  Also, do I just need to subscribe to Prime with the correct email address while logged into my account?

  Ja 0 Nein
• 

  pascha45

  • 4. November 2021 16:42

  Hello 板山 涼太,

  We do not have access to your Avira customer account, we are a publicly accessible forum, personal data cannot and should not be edited or questioned here as per the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with the GDPR.

  You know a way to log in to your Avira customer account.
  From there can be answered individual questions, there is access to your customer account.

  We have made you a suggestion, we do not have access to your customer account.
  Whether to register for Prime, we do not know. You only said that you had given a wrong address. Again, log in to your customer account with the email address of the order, then you can access your ordered license and contact support. Thank you for your understanding.

  Many greetings

  Ja 0 Nein

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