Subscription not active even after payment

Abgeschlossen

Marcus Anversa

• 6. Januar 2022 14:09

Hello Avira Customer,

I renewed my Avira license on 03/01/2021 via VISA credit card, link received in my email registered with AVIRA.

I have now received an email from AVIRA informing me to make a payment for renewal.

I reiterate that the payment for the renewal has been made, but not confirmed so far by AVIRA. My bank (Banco do Brasil) confirms payment.

Regards,
Marcus Anversa

 

Ja 0 Nein

• 

  pascha45

  • 6. Januar 2022 16:08
  • Bearbeitet

  Hello Marcus,
  
  Please log in to your customer account with your access data.
  If you are logged in to your Avira customer account with the correct access data (with the email address you used when ordering and the password you selected for this subscription), your subscription will be displayed at
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  Check if both accounts are verified at Avira, this is important to be able to open your account.

  If no subscription is displayed in your customer account, your access data is not correct.
  Only you can know and check with which email address you have ordered the license, we do not have access to your customer account.
  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum in accordance with the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.

  If anything is still unclear, please let us know, and we will be pleased to help.

  Best regards

  Ja 0 Nein

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