I have paid twice for my latest subscription

Abgeschlossen

Trish and Terry Burrows

• 16. Januar 2022 13:03

Hi,

I paid £85.99p for my subscription renewal on 30th December 2021. I then received a reminder from you that I hadn't paid, so I paid another £85.99p on 7th January 2022. The confusion may have arisen because this was over the Christmas and New Year period.

As I have paid twice, can you please confirm that my subscription has now been received and, consequently, return the over payment of £85.99p to my account.

Thank you

Terence Burrows.

Ja 0 Nein

• 

  pascha45

  • 16. Januar 2022 15:05

  Hello Terence,

  Unfortunately, we cannot help you with your request.

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can only be handled by the support team via your customer account via email in accordance with the GDPR. Thank you for your understanding.

  Premium customers with a valid license can contact the support team directly at

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us scroll down to Contact Avira

  Based on your contract documents, they will surely find a satisfactory solution for you.

  You can also initiate a refund yourself, see the instructions:
  Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we will be pleased to help.

  Best regards and have a nice Sunday

  Ja 0 Nein

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