Cant use my Avira Prime product

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גדעון לוי

• 24. Januar 2022 17:01

Hello, I recently paid for an Avira Prime subscription. However, on my account there are no active subscriptions and I can't install and use the product.

Please assist,

Gideon

Ja 0 Nein

• 

  pascha45

  • 24. Januar 2022 18:01

  Hello Gideon,

  You will have received documents about the payment of the subscription.
  Please log in to your customer account with the email address that was used to order the license. This is especially important if you have multiple email addresses in your Avira customer account.

  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  If your subscription is not displayed, your access data (your email address when ordering and the password you selected for this subscription) is incorrect.

  Below, you will find instructions on how to install Prime:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are pleased to help.

  Best regards

  Ja 0 Nein

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