Licence activation key

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Permanently deleted user

• 24. Januar 2022 22:24

Hi, at 17th september 2021 I bought licence for my android phone. Last week I had to recovery my phone to factory setting, but I forgot backup my key for avira. Now I have not subscription in my account and my phone need activation key. I see download link inmy account, but avira says there is no purchased licence. My licence should be valid to september 2022 Order no: GPA.33xx38xx-65xx-57xxx.0 Date of order: 17. 9. 2021 14:14:34 SELČ Account: email address  removed Could me anybody help please? Thank you

Ja 0 Nein

• 

  pascha45

  • 3. Februar 2022 08:11

  Hello Jakub,

  For your security, we have removed your email address and the license code.

  Did you follow the instructions below:
  How do I install and register Avira Antivirus Security Pro for Android? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Did you purchase the license on Google Play?
  Did you check your Android account?

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR.   Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding. Unfortunately, we do not have access to your customer account.

  Please check your settings in your customer account, there should be the license stored, which was already displayed and installed on your phone.
  If something is still unclear, please let us know, we are happy to help.

  Best regards

  Ja 0 Nein

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