Unable to make payment to renew subscription

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Zachariah KM

• 31. Januar 2022 06:00

Despite several attempts I am unable to process the payment using my credit card in order to renew my annual subscription. The credit card company has confirmed that there is no issue from their side. In fact, for each of my repeated attempts, the credit card company has been approving the payment. They suspect that the problem is at the AVIRA side.

 

Ja 0 Nein

• 

  pascha45

  • 31. Januar 2022 07:15

  Hello Zachariah,

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the General Data Protection Regulation GDPR.  Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.     

  Please log in to your customer account, from there you can reach the support team or under
  https://support.avira.com/hc/en-us scroll down to Contact Avira

  We do not have access to your account from here, the public forum. Many thanks for your understanding.

  If something is still unclear, please let us know, we will be happy to help.

  Kind regards

  Ja 0 Nein

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