Avira Prime

Abgeschlossen

Permanently deleted user

• 4. Februar 2022 23:54

I just bought Avira Prime (ref. no. 318xxxxxx) but still not running

Ja 0 Nein

• 

  pascha45

  • 5. Februar 2022 06:30

  Hello Pedro, 

  We have removed your ref. no. for your security.

  You have at least  3  email addresses in your Avira customer account, not all of these have been verified by you.
  Please log in to your customer account with the email address you used to order the license. Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  With the correct login, your license will be displayed at:
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  If the subscription is not displayed, the login data is not correct.

  
  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
  Premium customers with a valid license can contact the support team directly:

  From your correctly logged in customer account via Support 
  or
  https://support.avira.com/hc/en-us   scroll down to Contact Avira

  Here, you can find instructions on how to install the Prime version:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are pleased to help.

  Best regards and have a nice weekend

  Ja 0 Nein

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