Account debited twice for 1 month subscription

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iyanda kaseem

• 14. Februar 2022 20:49

I was given 500mb free trial, and later purchased 1 month subscription. My account was debited again for the second time for the same subscription. Kindly assist in resolving this issue The email address was removed

Ja 0 Nein

• 

  pascha45

  • 22. Februar 2022 08:31

  Hello Iyanda,

  Your personal data has been removed for your safety.

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  Please contact the support team with your request.
  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  Your contract documents are there and can be checked and processed directly.

  If something is still unclear, please let us know, we are pleased to help,

  Many greetings

  Ja 0 Nein

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