add Ipad

Abgeschlossen

Permanently deleted user

• 24. Februar 2022 04:38

i tried t add my Ipad to my subscription. i can't find my subscription code, and can't proceed without it. the only area I could access tried to sell me Prime.

i am: Email address has been removed

Ja 0 Nein

• 

  pascha45

  • 24. Februar 2022 06:34

  Hello Harold,

  We have removed your email address for your safety.
  You are writing in a public forum.

  No activation code is required to install your Prime version on your iPad. 
  Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  Please log in to your customer account with the email address you used to order the license.
  After that, your subscription will be displayed under Subscriptions and can be installed directly from there.

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  Here you can find a description for the installation of the Prime version  
  https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-purchase-and-install-Avira-Prime-on-cross-platforms-

  If something is still unclear, please let us know, we will be pleased to help you.

  Many greetings

  Ja 0 Nein
• 

  Permanently deleted user

  • 24. Februar 2022 17:54

  I’m trying to install my current subscription of (5) devices on Pro. I keep getting a repeat of Free. I currently have two devices installed, a p/c, and an android phone. So far, I can’t find a path for installing Pro on my IPad. Each time I try, it keeps trying to sell me Premium. Help?

  I am: Your email address has been removed for your security

  Ja -1 Nein
• 

  pascha45

  • 25. Februar 2022 06:42

  Hello Harold,

  We have removed your personal information again.
  Again, please do not post your email address in a public forum.

  If you are referred to the Free page when logging in to your customer account, then your access data is not correct.

  We have seen that you have also contacted support and have already created a ticket there. You will receive further information in your ticket from the support team.

  Therefore, we would like to ask you to continue to contact the support team for 
  questions about the installation on your iPad. Thank you for your understanding.

  Many greetings

  Ja 0 Nein

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.