Charging and renewing at a substantially more expensive rate and with NO PRIOR notification that they are renewing. Terribly bad business decision on the part of Avira and Cleverbridge.
Abgeschlossen
I was charged 99.99 without my consent or even an acknowledgement by Avira that they were going to debit my PayPal account. I have not ever and will not pay this for a laptop security. plan, it is ridiculous. I immediately contacted PayPal and entered a grievance against Cleverbridge/Avira to cancel my current plan and refund my money. very bad business decision on whomever decided this was a good business practice. I have used them, at a much less expensive rate, since 2017. I will never use this security service again and PayPal will get my money back. They were surprised that I had no prior warning.
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Hello Sherry,
It is regrettable that you have inconveniences with your license and thus also an increased workload.
You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
Unfortunately, we - here in the community - do not have access to your customer account.Probably you have activated the automatic license renewal.
You have also contacted support and created a ticket there. Further information will be provided in your ticket by the support team. Many thanks for your understanding.
Kind regards
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