Change phone number for verification code

Beantwortet

Permanently deleted user

• 8. März 2022 08:23

Hi,

I moved country and changed my phone number, but I can´t access my account because the verification code is sendend for my other number wich I cant have access anymore. 

There is a way to change my number or receive this code for another way?

 

Thanks!

Ja 0 Nein

• 

  pascha45

  • 8. März 2022 14:02

  Hello Rafael,

  If you no longer have access to your old email address, you will not be able to change it.
  In this case, the support team must make this change. 
  We are subject to the strict requirements of the Data protection GDPR, this process can only be carried out by e-mail GDPR-compliant.
  For this, we need a declaration of consent from you, so that the support team can contact your e-mail address stored here. After receiving your declaration of consent, the support team will contact you and exchange the necessary data in a GDPR-compliant manner via e-mail.
  We are waiting for your feedback.

  Best regards

  Ja 0 Nein

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