I want to renew service I changed my card#
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I changed my card #
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Hello Greg,
If you want to change your personal data of your license, this is unfortunately only possible via the support. Here in the community we do not have access to your customer account.
You are writing here in a public forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can only be handled by the support team via your customer account via email in accordance with the GDPR. Thank you for your understanding.
Please contact the support team with your request, which you can contact directly from your customer account under "Support", also under
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
Your contract documents are there and can be changed there.
If something is still unclear, please let us know, we are pleased to help.
Kind regards,
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I requested a renewal. I want to know if you have the right credit card.
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Hello Wendell,
Unfortunately, questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Here from the community, a public forum, we do not have access to your customer account.
Premium customers with a valid license can contact the support team directly from their customer account under "Support".You can also check your personal settings in your customer account:
https://support.avira.com/hc/en-us/articles/360000785505-Introduction-of-My-Avira-AccountHave you looked under Subscriptions ⇒ Payment history in your customer account?
If something is still unclear, please let us know, we will be pleased to help.Kind regards
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